VSP Global Optical Manager, VSP Retail in Gautier, Mississippi

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.

Essential Functions

Drive profitable store sales by fostering a retail selling culture

Develops professional business relationships with Doctors

Recruit, train, develop, motivate and retain World Class Associates

Ensure each store is effectively merchandised and presented according to standards

Ensure high quality through accurate measurements, correct pricing, OfficeMate/Eyefinity entry, and realistic delivery time quote

Maximize Managed Vision Care relationships and sales opportunities

Ensure timely implementation of approved Marketing programs

Ensure positive and productive host relationships

Job Specifications

Typically has the following skills or abilities:

Bachelor's degree in related field or equivalent work experience

Three years of experience as an optician

State licensure or certification by a nationally-recognized optician association as an optician

Proven track record of sales growth through sales skills and accountability for sales results

Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams

Ability to recruit and select associates/teams

Proven experience and results with a retail or customer service establishment

Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships

Success in store merchandising and attention to detail

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

Preferred Skills

Five years of Retail Optical experience

Leading a successful sales team

Ability to train new associates on the optical industry

Evaluate performance, and coach to opportunities that will increase customer service, convenience, quality and overall patient experience

Ability to partner with client and Wellness Center and create successful relationships

Working Conditions / Physical Demands

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing.