VSP Global Optical Manager, VSP Retail in Gautier, Mississippi
VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we’re all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
The basic function of the Optical Manager is to drive profitable sales growth. This must be accomplished through development of a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor/host satisfaction and retention.
Drive profitable store sales by fostering a retail selling culture
Develops professional business relationships with Doctors
Recruit, train, develop, motivate and retain World Class Associates
Ensure each store is effectively merchandised and presented according to standards
Ensure high quality through accurate measurements, correct pricing, OfficeMate/Eyefinity entry, and realistic delivery time quote
Maximize Managed Vision Care relationships and sales opportunities
Ensure timely implementation of approved Marketing programs
Ensure positive and productive host relationships
Typically has the following skills or abilities:
Bachelor's degree in related field or equivalent work experience
Three years of experience as an optician
State licensure or certification by a nationally-recognized optician association as an optician
Proven track record of sales growth through sales skills and accountability for sales results
Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
Ability to recruit and select associates/teams
Proven experience and results with a retail or customer service establishment
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships
Success in store merchandising and attention to detail
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
Five years of Retail Optical experience
Leading a successful sales team
Ability to train new associates on the optical industry
Evaluate performance, and coach to opportunities that will increase customer service, convenience, quality and overall patient experience
Ability to partner with client and Wellness Center and create successful relationships
Working Conditions / Physical Demands
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
The information above describes the general nature of the position and serves as a summary of the typical job functions. It's not a comprehensive list of all possible job responsibilities, tasks, or duties.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing.