BancorpSouth Insurance Services, Inc. Senior Claims Specialist in Gulfport, Mississippi

Senior Claims Specialist

May 16, 2018 - December 16, 2018

Location:Gulfport, MS


Employment Type:Full Time



he success of any business relies upon its ability to match opportunities with the right resources - and most importantly, the right people. BXS Insurance, Inc. (BXSI) provides Commercial, Employee Benefits, and Personal insurance brokerage and consulting services throughout the United States. There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BXSI we are more than just a work place. We are a company that prides itself on values and the people that we employ.

Start your search for a career with BXS Insurance.

Primary Function: The Sr. Claims Specialist is and experienced claims professional that is responsible for reporting client claims to the carrier / broker and acts as a liaison between clients and the insurance carriers’ claims departments. This person works with managers, producers, carriers and colleagues to ensure delivery of superior claims services. Typically reports to the department supervisor or manager and is assigned to large and/or complex clients.


Primary Responsibilities:

  • Reports claims to appropriate carriers / brokers and maintains accurate and up-to-date claim data in the agency management system in accordance with agency workflows. Investigates coverage questions and acts as a liaison between all parties to resolve claim-related issues.

  • Communicates escalated claims issues, legal notifications, and high reserve /payment information to the department manager, producer/account manager

  • Provides exceptional claims services including correspondence, communication and meetings with clients, adjusters, producers and insurance carriers

  • Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducts client-facing meetings as needed

  • Performs backup support as requested

  • Performs administrative functions including mail and email processing and updating carrier claim reporting contacts in Outlook and adjuster contacts in the agency management system

  • Interacts with others effectively and professionally by utilizing excellent communications skills, cooperating purposefully, and providing information and guidance to achieve the agency’s goals

  • Supports and complies with agency guidelines, workflows, and company policies and procedures

  • Serves as first responder during local or regional catastrophic events

  • May provide guidance to less experienced Claims Specialists

  • Available to process after-hours emergency claim reporting calls

  • Additional responsibilities and projects as assigned

  • Overtime work as required




  • College degree preferred, High School diploma or equivalent required

  • Appropriate and active Property & Casualty license required

    Work Experience

  • Typically has up to 4+ years of P&C claims handling experience.

  • Solid understanding of claims processes, knowledge of insurance products, policy line coverage, and industry operations.

    Technical Requirements

  • Experience and proficiency using Outlook, Word, Excel

  • Ability to effectively utilize the Internet

  • Ability to understand financial information and perform mathematical methods of calculation

    Professional Competencies

  • Excellent organizational and time management skills

  • Excellent verbal and written communication skills

  • Ability to multi-task, stay focused, and prioritize work

  • Self-directed, self-starter with a high attention to detail

  • Projects professional appearance and manner

  • Ability to work independently or cooperatively in a team environment

  • Ability to manage stress and approach conflict resolution in a calm, respectful, and cooperative manner.

  • Flexibility to adapt to the changing needs of the organization

  • Good reasoning and analytical abilities are required to solve a wide range of business problems.

  • Ability to build rapport and develop positive, professional relationships

    Physical Requirements

  • Must be able to communicate effectively with clients, producers, carriers and staff.

  • Ability to stand or sit at a workstation during a standard workday

  • Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine and printer

  • Ability to move about the office to access office machinery and supplies

    Mental Requirements

  • Ability to work and meet challenging deadlines and expectations

  • Job entails meticulous attention to detail. Must perform well with frequent interruptions or distractions

  • Ability to quickly adjust priorities, focus and direction as circumstances dictates