BancorpSouth Insurance Services, Inc. Senior Claims Specialist in Gulfport, Mississippi
Senior Claims Specialist
May 16, 2018 - December 16, 2018
Employment Type:Full Time
he success of any business relies upon its ability to match opportunities with the right resources - and most importantly, the right people. BXS Insurance, Inc. (BXSI) provides Commercial, Employee Benefits, and Personal insurance brokerage and consulting services throughout the United States. There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BXSI we are more than just a work place. We are a company that prides itself on values and the people that we employ.
Start your search for a career with BXS Insurance.
Primary Function: The Sr. Claims Specialist is and experienced claims professional that is responsible for reporting client claims to the carrier / broker and acts as a liaison between clients and the insurance carriers’ claims departments. This person works with managers, producers, carriers and colleagues to ensure delivery of superior claims services. Typically reports to the department supervisor or manager and is assigned to large and/or complex clients.
Reports claims to appropriate carriers / brokers and maintains accurate and up-to-date claim data in the agency management system in accordance with agency workflows. Investigates coverage questions and acts as a liaison between all parties to resolve claim-related issues.
Communicates escalated claims issues, legal notifications, and high reserve /payment information to the department manager, producer/account manager
Provides exceptional claims services including correspondence, communication and meetings with clients, adjusters, producers and insurance carriers
Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducts client-facing meetings as needed
Performs backup support as requested
Performs administrative functions including mail and email processing and updating carrier claim reporting contacts in Outlook and adjuster contacts in the agency management system
Interacts with others effectively and professionally by utilizing excellent communications skills, cooperating purposefully, and providing information and guidance to achieve the agency’s goals
Supports and complies with agency guidelines, workflows, and company policies and procedures
Serves as first responder during local or regional catastrophic events
May provide guidance to less experienced Claims Specialists
Available to process after-hours emergency claim reporting calls
Additional responsibilities and projects as assigned
Overtime work as required
College degree preferred, High School diploma or equivalent required
Appropriate and active Property & Casualty license required
Typically has up to 4+ years of P&C claims handling experience.
Solid understanding of claims processes, knowledge of insurance products, policy line coverage, and industry operations.
Experience and proficiency using Outlook, Word, Excel
Ability to effectively utilize the Internet
Ability to understand financial information and perform mathematical methods of calculation
Excellent organizational and time management skills
Excellent verbal and written communication skills
Ability to multi-task, stay focused, and prioritize work
Self-directed, self-starter with a high attention to detail
Projects professional appearance and manner
Ability to work independently or cooperatively in a team environment
Ability to manage stress and approach conflict resolution in a calm, respectful, and cooperative manner.
Flexibility to adapt to the changing needs of the organization
Good reasoning and analytical abilities are required to solve a wide range of business problems.
Ability to build rapport and develop positive, professional relationships
Must be able to communicate effectively with clients, producers, carriers and staff.
Ability to stand or sit at a workstation during a standard workday
Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine and printer
Ability to move about the office to access office machinery and supplies
Ability to work and meet challenging deadlines and expectations
Job entails meticulous attention to detail. Must perform well with frequent interruptions or distractions
Ability to quickly adjust priorities, focus and direction as circumstances dictates